At eLionStar Boutique, your satisfaction is our priority. If you are not completely happy with your purchase, you may return the product within 30 days of receiving your order, provided the following conditions are met:
General Return Conditions:
- Product Condition: Returned items must be in their original state:
- Unworn, unwashed, and free from any signs of wear or damage.
- With original tags and packaging intact.
- Proof of Purchase: A valid proof of purchase, such as the invoice or order confirmation, is required.
How to Return an Item:
- Contact Us:
- Email us at [your email] or call us at [your phone number] to inform us about your return request.
- Please include your order number and the reason for the return.
- Packaging and Shipping:
- Securely pack the item to prevent damage during transit.
- Ship the package to the following address: [eLionStar Boutique address].
- Return Shipping Costs:
- The customer is responsible for return shipping fees unless the item is defective or incorrectly delivered.
Refund Process:
- Once your return is approved, your refund will be processed within 7-10 business days.
- Refunds will be issued using the same payment method as the original purchase.
- If the returned product does not meet the return conditions, it will be sent back to you without a refund.
Exceptions:
- Customized products or made-to-order items cannot be returned unless they are defective or incorrectly delivered.
- Sealed jewelry and accessories (e.g., earrings) cannot be returned for hygiene reasons if the seal has been broken.
For further assistance, please contact us at [your email] or [your phone number].
Thank you for choosing eLionStar Boutique! ❤️